Digital natives do care about forming relationships with doctors, but they approach healthcare differently.
In a survey commissioned last year by UX-design agency Sequence, 85 percent of those surveyed describe seeing their doctor between 10 and 30 minutes past their scheduled appointment time, and 63 percent say that waiting is “the most stressful part of the doctor appointment experience.” As the report points out, “there is room for improvement.” […]
More patients than ever before are reading online reviews before ever stepping foot into a doctor’s office. In fact, a 2013 report found nearly half of patients surveyed would go out of network to see a doctor who had positive reviews. Reviews are a good first step but it’s necessary for healthcare providers to have […]
With the move towards value-based healthcare, patient feedback is more important than ever especially for providers who need a competitive edge. Patient satisfaction forms digital surveys can help your practice understand the care you deliver from your patients’ perspectives, identify challenges and bottlenecks and make changes that will help you attract and retain more patients […]
Most Popular in Patient Retention
Grow your practice with our weekly newsletter.
What motivates a patient to stay with a doctor? Foremost you need to be a good doctor, but there are other factors that complicate the picture. The other parts are far complicated, healthcare researchers have lots of theories — psychology, smart office design, operations management, and marketing all factor into patient retention. Sure, a nice office and efficiency…
In today’s competitive healthcare market, it’s crucial that physicians striving for financial success take the time to understand what their patients really need and want from their practice. A well-planned patient feedback system can help physicians identify gaps, make changes that will improve satisfaction, quality of care, attract new patients, increase patient engagement, and foster […]
If you walked into the average medical practice on any given day, you would see patients ranging in age from 1 to 101. Understanding and adapting to the needs of such a diverse group of patients is challenging. Many offices are struggling with this, and patient dissatisfaction is at an all-time high. In the Patient-Provider […]
When psychologist Dominick Frosch first moved to Palo Alto several years ago, one of his first priorities was to establish himself with a new primary care physician. Frosch has Type 1 diabetes, and having a rapport with a doctor to help manage his chronic condition was crucial. But when Frosch walked out of the exam […]