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Patient Leakage

Latest Stories


Why Patients “Break Up” With Doctors

Nobody likes a break up. Although every relationship starts with the hope of long-term happiness, unfortunately for many different reasons, professional and personal break ups are common. The relationship between a doctor and a patient is no different. Sometimes despite years of seeing a doctor on a regular basis, patients decide to part ways with […]

Grow, Retain

4 Best Practices for Handling Negative Patient Reviews

In this age of Internet-everything, online reviews have become par-for-the course for business, and this includes medicine. Indeed, one recent survey found that 88 percent of consumers trust online reviews as much as personal recommendations. So online reviews count. And overall, this is a good thing. Data shows that more reviews translate into significantly more appointments, and this holds true even if some reviews are bad (it is not until a physician’s overall rating drops to 2.5 stars out of five that appointments begin to decline meaningfully). Read more...