Keep patients happy and loyal to your practice.
Like many acute care facilities around the country, the Parkland Health and Hospital System in Dallas, Texas sees a lot of patients with heart-related ailments. Following a cardiac event, the practices of follow-up monitoring, ensuring medication adherence, and identifying high-risk patient populations are all instrumental in reducing readmission risk. A study from December 2013 examined the […]
I manage Barron Family Dental, one of the highest-performing practices that work with Zocdoc when it comes to repeat bookings. Our single-provider practice is led by my wife, Dr. Jessica Barron, and a five-person support staff. Working as a team, they provide one of the best comprehensive dental experiences in the Denver area. Our approach […]
You might invest in marketing to attract new patients and provide excellent care during each and every appointment.
Low patient retention hurts both providers and patients. Doctor-hopping patients miss out on the consistent quality of care they get from developing long-term relationships with providers — as well as the in-depth knowledge of their medical histories that comes with that. Providers suffer too, since acquiring new patients typically costs a lot more than keeping […]
In a survey commissioned last year by UX-design agency Sequence, 85 percent of those surveyed describe seeing their doctor between 10 and 30 minutes past their scheduled appointment time, and 63 percent say that waiting is “the most stressful part of the doctor appointment experience.” As the report points out, “there is room for improvement.”…
More patients than ever before are reading online reviews before ever stepping foot into a doctor’s office. In fact, a 2013 report found nearly half of patients surveyed would go out of network to see a doctor who had positive reviews. Reviews are a good first step but it’s necessary for healthcare providers to have […]
With the move towards value-based healthcare, patient feedback is more important than ever especially for providers who need a competitive edge. Patient satisfaction forms digital surveys can help your practice understand the care you deliver from your patients’ perspectives, identify challenges and bottlenecks and make changes that will help you attract and retain more patients […]
What motivates a patient to stay with a doctor? Foremost you need to be a good doctor, but there are other factors that complicate the picture. The other parts are far complicated, healthcare researchers have lots of theories — psychology, smart office design, operations management, and marketing all factor into patient retention. Sure, a nice office and efficiency […]